ONLINE STORE POLICY

POLICIES & SHIPPING

- All orders placed before 12pm will be shipped out on the same day ( excluding holidays and weekends). 

 

- Orders placed after 12 pm will be shipped the following business days.

 

- We offer expedited shipping with tracking provided. 

 

- International shipping is available, please allow us 24h for international shipment quote. 

 

- Taxes or duties will be the responsibility of the buyer. 

 

- Orders can be picked up from LASH DOLL STUDIO, 78 Smithe St, Vancouver. Please email hello@lashdoll.ca to make arrangement.

 

- Lash Doll Studio will accept exchanges only with the following conditions:

 

  • notified us within 48 hours, and items need to be returned within 7 days of receipt. 

  • Item must be in original packaging and unopened

  • Item must be returned with the original receipt

  • Shipping charges will apply

 

- All final sales items are with no refunds or exchanges.

 

- 15% handling fee and shipping fee apply to returned shipment due to customer error. 

 

- Lash Doll Studio is not responsible for lost, stolen, damaged or misplaced packages during shipping.

 

- Lash Doll Studio reserves the rights to refuse returns if the products do not meet the return policy requirements.

 

- The products sold on this website are not for re-sale.

 

- Please contact us If you wish to order an out of stock product.

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© LASH DOLL STUDIO 2019